WELCOME TO MI X-ONT CRM SITE

Our commitment to customer satisfaction is demonstrated through our targeted services, highly motivated and technically competent people, and a knack at building and maintaining long-term relationships by providing world-class service to our customers.    

We are strongly committed to being our customers most trusted partner. Customers “Want software support when THEY need it most” which is the principle on which X-ONT CRM Customer Support Is based on. Our commitment to them becomes apparent in the variety of ways we deliver support.

X-ONT Software offers annual maintenance agreements that provide our valued customers with three Maintenance & Support Services (MSS) Offerings; Bronze, Silver & Gold.

With these offerings customers can choose the level of service they wish to have, whist setting expectations and Service Level commitments upfront.

Click This Link to Visit X-ONT CRM - www.xontcrm.com

X-ONT ANNUAL MAINTENANCE & SUPPORT SERVICES (AMSS) OFFERINGS

X-ONT provides a comprehensive Maintenance & Support Services for customers using X-ONT software. One of X-ONT key strengths is its commitment to high quality post implementation support. X-ONT is one of the only Software Vendors in the country providing a completely web enables fault reporting and tracking system.

Customers can use the X-ONT Online Support Services Web Site to log request for Customer Support, the Web Site will automatically send SMS alerts to Support Services Engineers Mobile Phones/email of any pending Service Requests. All Support Services (SS) personnel are provided with laptops and GPRS enabled mobile phones for quick and efficient fault rectification from anywhere they may be. SS personnel will respond within the time specified in the Annual Maintenance & Support Services Agreement (AMSSA).

By dialling into the customers system directly using industry standard pcAnywhere remote access tool, SS Engineers will attempt to fix a reported problem. Customers can monitor the progress of the error correction process, the web site gives details of the criticality of the reported problem, SS personnel handling the problem, estimated time of completion, and once completed an update is sent via email to the customer notifying the change of status.

A dedicated phone line preferably an ADSL line will have to be provided by the customer for effective & timely support. MSSA is required on completion of 30 days warranty period, which is divided into three sections

• New Release Service (NRS), New Release Services (NRS) adds the availability of upgrades to products to be provided free of charge (please note this does not include New Versions of the software).
• Depending on the AMSSA offering chosen by the customer, X-ONT will provides for all error correction after the expiration of the warranty period (30 days), and includes:
  
  
• Web based error reporting
• Hot Line Support
• Remote and on-site error correction.
• Applying Program Temporary Fixes (PTFs) these are fixes to common problem faced by numerous customers’ world wide that are identified by X-ONT.
• Remote Electronic Support ensures problem resolution within the shortest possible time via pcAnywhere remote diagnostic tool, should a customer experience a software problem then X-ONT SS Engineers will respond to the problem from X-ONT office without having to visit the site, ensuring minimal downtime. However if required the SS Engineers will visit the customer site for onsite customer support.